Refund and Cancellation Policy
Last Updated: September 2026
Thank you for choosing Euro Soccer USA for your soccer programs. We strive to provide excellent services and unforgettable experiences for all our participants. Please read this Refund and Cancellation Policy carefully before enrolling in any program. It forms part of our Terms and Conditions.
1. Registration & Payments
- All registrations are confirmed only after full payment is received.
- Payments must be completed before the start of any program, class, camp or league unless otherwise stated.
- Fees cover coaching, facility usage, equipment, and administrative costs.
2. Refund Policy
- Euro Soccer USA does not offer refunds for any of its programs or services.
- Instead of refunds, we offer credits that can be used towards future programs or transferred to friends and family.
- Refunds are not guaranteed unless a full program is cancelled by Euro Soccer USA; in that case a credit will be issued and refund requests will be reviewed at our discretion.
- By participating in our programs, you agree to abide by the terms of this policy.
3. Credits
- Credits issued must be used within 365 days from the date of purchase.
- Credits can be applied to any future programs or services offered by Euro Soccer USA.
- Credits will be issued based on the amount paid for the original program.
- To request credits, please contact our customer service team at (424) 228-5305 or email us at [email protected].
4. Make-Up Classes & Cancellations
- Whenever possible, Euro Soccer USA will use indoor space during inclement weather.
- In the event of class cancellation, all players will be notified by email prior to the start of the class. Players can assume class is on unless they are notified otherwise, and are free to call the office at (424) 228-5305 to check class status at any time.
- When a class is canceled by Euro Soccer USA, a make-up class will be arranged or a class credit will be issued. Players will be notified by email.
- Euro Soccer USA reserves the right to cancel any program due to insufficient enrollment.
- Notice of absence for any program must be received by email or phone a minimum of 24 hours beforehand for class credit to be issued. For Weekend Soccer Academy, the make-up class may be scheduled within the current session. A maximum of TWO make-up classes may be scheduled per individual soccer season.
- Make-up credit will not be issued for non-attendance at a scheduled class or camp.
- School Classes: If notice of absence is received in advance, class credit will be issued at the discretion of the office staff.
- Camps: Program credit will not be issued for missed camp days. Our soccer camps welcome a range of ages, and we group players by both age and skill to ensure an appropriate and enjoyable experience. Please note that group sizes and the exact age mix can vary depending on enrollment.
- Two excused absences, class date changes or credit reassignments are permitted per individual soccer season (length depends on program), with written notice prior to the start of the class. Class date adjustments made within 24 hours of registration do not apply. A 10% administration fee will apply to each additional change.
- All drop-in class purchases will be assigned to the next available class date(s), unless specified otherwise at the time of registration.
- Drop-in class purchases: Two excused absences, class date changes or credit reassignments are permitted per purchase, with written notice prior to the start of the class. Class date adjustments made within 24 hours of registration do not apply. A 10% administration fee will apply to each additional change.
5. Weather Policy
While we cannot always predict the weather, Euro Soccer USA remains vigilant and continuously scans forecasts to provide the most up-to-date information possible. Our decisions on whether or not to move or cancel classes will be made 1 hour before the class is scheduled to begin. We do not provide credit for weather concerns that are outside of this 1-hour window, as it is difficult to predict what will happen in the future and our coaches have already been reserved to commence with the class as scheduled.
6. Transfer Policy
- Class credit transfers to other programs or to another child will be granted as program space allows.
- Camp registrations may be transferred to an alternative camp week up to 7 days before the purchased camp.
7. School Program Proration
The monthly cost adds 4 soccer class credits to a player’s account. If a month has more or fewer than 4 soccer classes offered (due to short months, school holidays, etc.), credits will be rolled over. Alternatively, the monthly auto-payment will be prorated at the same rate paid per class. Customers are welcome to call the office at any time with questions on their account credit.
8. Class Schedule Policy
Please note that all classes are subject to change or cancellation based on enrollment numbers. This policy allows us to maintain a high-quality learning experience and ensure the best environment for every child.
9. Camps & Special Events
Camps, tournaments, and special events may have additional terms (for example dates, drop-in options or early-bird pricing), which will be stated during registration. Please review event-specific terms before registering. Early-bird, coupon and promotional discounts cannot be applied retroactively to existing registrations.
10. How to Request a Credit or Transfer
All credit, make-up, transfer or date-change requests must be submitted in writing and include:
- Participant name
- Program name and date(s)
- Reason for request
Requests can be sent to [email protected] or by calling (424) 228-5305. Requests are subject to the notice periods set out above.
11. Policy Updates
Euro Soccer USA reserves the right to update, modify, or change this Refund and Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
12. Contact Us
If you have any questions or concerns regarding this policy, please Contact Us, call (424) 228-5305 or email [email protected].